Return & Refund Policy

1. CANCELLATIONS

We only accept cancelation requests within 6 hours from the placing time. Every cancellation request which is raised later than 6 hours from the purchasing time will not be accepted.

    However, please be well-informed that if you cancel order, 30% of your total order value should be charged for the cancellation because we need to pay for management, processing, and transaction fee on Paypal.

    2. CHANGE ORDER INFORMATION POLICY

    If you realize you have made an error in shipping address or purchasing, simply e-mail us as soon as possible. We will support you to correct the information.

    Please be noted that: we can only change your order information within 24 hours. You, the customer will void any replacements or refunds if correct shipment information isn't provided within 24 hours.

    Please check the order confirmation email which is sent to you right after your order is placed to check all the information.

    Note: 
    In case you want to change product(s) in your order or cancel an order to re-order for the other item(s) from our store, we will not refund you directly by the original payment method. Instead, we will provide you with a discount code having the same value as the old(cancelled) order. 

    You can apply the code to deduct the price of the new order. Please note that the value of the new order should be higher than the old (cancelled) order’s. If the price of the new order is lesser than the old (cancelled) order, we are sorry that we can not refund the rest value of the discount code.


    3:  RETURN & REFUND POLICY
           

       3.1 Returns

    Time: We have a 10 days return policy, which means you have 10 days after receiving your item to request a return. If 11 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or exchange.

    Return conditions:

    This Returns Policy applies to all purchases made through the website https://www.pixiecloset.com. 

    We accept the return of products that were shipped out by us and if the item is damaged, defective or in wrong specification, and if there is a case of missing parts of order.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
    Additional non-returnable items: Gift cards, downloadable software products, some health and personal care items.

    Return Process:
    Should you receive damaged, defective, or the wrong item(s), please contact us and specify the damage, defect, or wrong item(s) by a picture of the packaging with a clear tracking number shown and the picture of the product received.

    To start a return, you can contact us at support@pixiecloset.com within 10 days from the arrival date. We are willing to assist you as long as you reply and follow our requests but if you did not reply to us within 3 days from our last email and 10 days passed, your request will be rejected.

    We’ll notify you of the approval or rejection and the details on how to proceed the return via email. Please note that items sent back to us without first requesting a return will not be accepted.


        3.2 Refunds (if applicable)


    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

    Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.


       3.3: Exchanges (if applicable)


    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

       3.4 Note:
    All customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via USPS, UPS or FedEx insured parcel post because Pixie Closet will not be responsible for lost return   


    4: Contact Us
    Contact us at support@pixiecloset.com
    We strive to respond within 48 hours to all emails.